Terms of Service

Last updated: 16 May, 2026

This website is managed by Hartfield London. By visiting our website and/or purchasing products through this website, you participate in our service (“Service”) and agree to these Terms and Conditions, including any additional terms and policies referenced via hyperlinks.

These Terms and Conditions apply to all users of the website, including visitors, customers, and other users of the Service. If you do not agree with (part of) these terms, you are not allowed to visit this website or use our services or products.

Hartfield London reserves the right to modify these Terms and Conditions at any time. The most current version is always available on the website. By continuing to use the website after changes, you accept these changes.

Article 1 – Company Information

Hartfield London

Email: support@hartfieldlondon.com

Country of establishment: United Kingdom

Article 2 – Definitions
In these Terms and Conditions, the following definitions apply:

  • Hartfield London: the webshop operating under the name Hartfield London.

  • Customer: any natural person who does not act in the exercise of a profession or business.

  • Website: the online store environment of Hartfield London

  • Agreement: any agreement concluded between Hartfield London and the customer via the website.

  • Products: all women's fashion and related items offered through the website.

  • Service: all services and functionalities provided by Hartfield London via the website.

Article 3 – Use of the Website

  • The customer agrees to use the website for lawful purposes only.

  • It is prohibited to use the website for fraud, abuse, spreading harmful software, or violating the rights of others.

  • Hartfield London reserves the right to limit or terminate access to (parts of) the website in case of misuse or violation of these terms.

Article 4 – Offers

  • All offers on the website are non-binding, unless expressly stated otherwise.

  • Hartfield London strives for an accurate representation of products.

  • Obvious mistakes, technical errors, or pricing errors are not binding for Hartfield London

  • Images, colors, and product descriptions are indicative and may differ from the actual product.

Article 5 – Formation of the Agreement

  • The agreement is concluded once the customer completes the order process and the payment has been successfully processed.

  • After placing an order, the customer will receive a confirmation email.

  • Hartfield London reserves the right to refuse or cancel orders, for example in cases of obvious errors, stock issues, technical problems, or suspected misuse.

Article 6 – Prices and Payments

  • All prices are listed in Canadian Dollars (CAD) and include VAT, unless stated otherwise.

  • Any shipping costs will be clearly displayed before completing the order.

  • Payment must be made in full via the offered payment methods.

  • Hartfield London is not liable for delays or errors caused by payment providers.

Article 7 – Delivery

  • Hartfield London aims to ship orders within the stated delivery time.

  • Delivery times are indicative and not a strict deadline.

  • The risk of loss or damage of products transfers to the customer upon delivery.

Article 8 – Right of Withdrawal

The customer has the right to withdraw from the agreement within 14 days of receipt without giving any reason.

During the reflection period, the customer must handle the product with care.

Products must be returned unused, undamaged, and - if reasonably possible - in their original condition and packaging.

If the customer exercises the right of withdrawal, the product must be returned to the return address provided by Hartfield London. As our products are shipped directly from our international fulfillment partner, returns may need to be sent to our designated return facility.

Return shipping costs are the responsibility of the customer, unless explicitly stated otherwise.

After proper receipt and inspection of the returned items, the purchase amount will be refunded within 14 days.

Article 8a – 30 Day Money Back Guarantee

Hartfield London aims to offer a fair and customer-friendly resolution policy for all products. As our products are offered at promotional pricing, the standard 30-day money-back guarantee does not apply. This policy is provided in addition to the customer’s statutory right of withdrawal under applicable consumer protection laws.

If a customer experiences an issue with their order, we encourage them to contact our support team so we can work together toward a suitable solution. Depending on the situation, we may offer a partial refund, store credit, or a replacement item of equal value in consultation with the customer.

In many cases, customers may keep the original product when a partial refund or replacement is provided. This helps avoid unnecessary return shipping costs and reduces environmental impact by limiting additional transportation and waste. If a return is required, the product must be unused, undamaged, and in its original condition, and return shipping costs may remain the responsibility of the customer.

Our goal is always to handle every situation fairly, reasonably, and with respect for both our customers and the environment.

Article 9 – Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for products that, for hygiene reasons, are not suitable for return, provided this is clearly stated in advance.

Article 10 – Warranty and Conformity

  • Hartfield London guarantees that the products comply with the agreement and reasonable quality standards.

  • Complaints about defects must be reported within a reasonable period after discovery via support@hartfieldlondon.com

  • In case of a valid defect, Hartfield London will either replace the product or refund the purchase amount.

Article 11 – Liability

  • Hartfield London is not liable for indirect damage, consequential damage, or loss of profit.

  • Hartfield London's liability is always limited to the amount of the relevant order.

  • This limitation does not apply in cases of intent or gross negligence.

Article 12 – Force Majeure

  • Hartfield London is not obliged to fulfill any obligation in case of force majeure.

  • Force majeure includes any circumstance beyond Hartfield London's control that prevents fulfillment.

Article 13 – Electronic Communication

By placing an order, the customer agrees that Hartfield London may send communications via email regarding orders, service messages, and legal notifications.

Article 14 – Intellectual Property

  • All content on the website, including texts, images, and logos, is the property of Hartfield London or its licensors.

  • Use without prior written consent is prohibited.